Problem accessing eMedicaid site
There could be many reasons for not being able to access the eMedicaid web-site. The eMedicaid website uses SSL for secure transactions. Check the following configurations.
For Internet Explorer (IE) users
- The
site is designed for IE5+. Make
sure that you are using the right version of the browser.
- Make
sure that your browser is using 128-bit encryption.. In IE, you can find this information in
Help->About Internet Explorer.
- IS SSL
enabled in your browser?
- Click
on Tools->Internet Options. In
the Internet options window, click on the Advanced tab. Find the “Security” section and make
sure that SSL 2.0 and SSL 3.0 are enabled.
- Check
the privacy setting in IE 6 (Tools->Internet Oprions; privacy
tab). It should not be higher than
medium-high.
- If you
are using a proxy server to access internet, make sure that the proxy
server has not blocked the eMedicaid site. For more information, you can contact the network administrator.
- In
order to check the proxy setting in IE, click on Tools->Internet
Options. In the Internet Options window, click on the Connections tab and
click on the “LAN Settings” button.
For Netscape Users
- The
site is designed for Netscape 6+.
Make sure that you are using the right version of the browser.
- Make
sure that your browser is using 128-bit encryption.. In Netscape, you can find this
information in Help->About Netscape.
- IS SSL
enabled in your browser?
- In
Netscape 7, click on Edit->Preferences menu. In the Preferences window, expand
“privacy and security” and click on SSL. Make sure that SSL version 2.0 and SSL version 3.0 are enabled.
- If you
are using a proxy server to access internet, make sure that the proxy
server has not blocked the eMedicaid site. For more information, you can contact the network administrator.
- In
order to check the proxy setting in Netscape, click on Edit->Preferences. In the
Preferences window, expand the “Advanced” section and click on “Proxies”
Problem
accessing Remittance Advice (RA) files
In order to download RA’s,
provider must be registered with user ID.
If the provider is registered as the Administrator, he cannot access the
RA file. He needs to log into the site
and add a user with Remittance Advice privilege.
After logging into the site using
the UserID of the RA user, you will be displayed all available RA dates in the
list box. You can choose the date and
click the “go” button. RA files are opened in PDF format. So you need a right version of Adobe Acrobat
reader to view RA files.
Older version of Acrobat Reader
may face some problem. So make sure that
you are using the latest version of Adobe Acrobat Reader. You can download the latest Acrobat at http://www.adobe.com/products/acrobat/readstep2.html
Most frequent problems in
accessing RA files
- When you click the “go” button after selecting the date, it opens the Adobe
Acrobat reader but the page is blank.
- Check that you have the latest version of Adobe Acrobat Reader.
- Make sure that “Run ActiveX controls and plug-ins” is Enabled if you are using the Internet
Explorer.
- click on Tools->Internet Options menu.
- Click on the “Security” tab. And click on the “Custom Level..” button.
- Scroll down to find “Run ActiveX controls and plug-ins” entry and make sure that
“Enable” option is selected.
- When the “go” button is clicked, it does not open any
window.
- Make sure that you have not installed any “pop-up killer” program in your
computer.
Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
Visit the following site for more information
http://support.microsoft.com/default.aspx?scid=KB;en-us;q177321
For Configuring Internet Explorer(IE) or Netscape browser for Adobe
Acrobat, check the following sites http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331025
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331038
Page freezes in Adobe Reader (8.x for Windows)
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333626
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328233
For error message Adobe Reader could not open '???.fdf' because it is either not a
supported file type or because the file has been corrupted, check the following solusion:
- In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
- Deselect Display PDF in Browser, and then click OK.
For more help, check the site http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329344