Problem accessing eMedicaid site

There could be many reasons for not being able to access the eMedicaid web-site. The eMedicaid website uses SSL for secure transactions. Check the following configurations.

For Internet Explorer (IE) users

  1. The site is designed for IE5+.  Make sure that you are using the right version of the browser.

  2. Make sure that your browser is using 128-bit encryption..  In IE, you can find this information in Help->About Internet Explorer.

  3. IS SSL enabled in your browser?
  4. Check the privacy setting in IE 6 (Tools->Internet Oprions; privacy tab).  It should not be higher than medium-high.

  5. If you are using a proxy server to access internet, make sure that the proxy server has not blocked the eMedicaid site.  For more information, you can contact the network administrator.

For Netscape Users

  1. The site is designed for Netscape 6+.  Make sure that you are using the right version of the browser.

  2. Make sure that your browser is using 128-bit encryption..  In Netscape, you can find this information in Help->About Netscape.

  3. IS SSL enabled in your browser?

  4. If you are using a proxy server to access internet, make sure that the proxy server has not blocked the eMedicaid site.  For more information, you can contact the network administrator.



Problem accessing Remittance Advice (RA) files

In order to download RA’s, provider must be registered with user ID.  If the provider is registered as the Administrator, he cannot access the RA file.  He needs to log into the site and add a user with Remittance Advice privilege.

After logging into the site using the UserID of the RA user, you will be displayed all available RA dates in the list box.  You can choose the date and click the “go” button. RA files are opened in PDF format.  So you need a right version of Adobe Acrobat reader to view RA files.

Older version of Acrobat Reader may face some problem.  So make sure that you are using the latest version of Adobe Acrobat Reader.  You can download the latest Acrobat at http://www.adobe.com/products/acrobat/readstep2.html

Most frequent problems in accessing RA files

  1. When you click the “go” button after selecting the date, it opens the Adobe Acrobat reader but the page is blank.

  2. When the “go” button is clicked, it does not open any window.


Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
Visit the following site for more information
http://support.microsoft.com/default.aspx?scid=KB;en-us;q177321

For Configuring Internet Explorer(IE) or Netscape browser for Adobe Acrobat, check the following sites http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331025

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331038

Page freezes in Adobe Reader (8.x for Windows)
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333626

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328233

For error message Adobe Reader could not open '???.fdf' because it is either not a supported file type or because the file has been corrupted, check the following solusion:
  1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
  2. Deselect Display PDF in Browser, and then click OK.
    For more help, check the site http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329344