Problem accessing eMedicaid site

There could be many reasons for not being able to access the eMedicaid web-site. The eMedicaid website uses SSL for secure transactions. Check the following configurations.

For Internet Explorer (IE) users

1. The site is designed for IE5+.  Make sure that you are using the right version of the browser.
   
   
   • In order to check the version of the IE, open the browser and click on Help->About Internet Explorer.
     
     For the latest version of IE visit the site http://www.microsoft.com/windows/ie/downloads/default.asp
     
     
2. Make sure that your browser is using 128-bit encryption..  In IE, you can find this information in Help->About Internet Explorer.
   
   
3. IS SSL enabled in your browser?
   
   • Click on Tools->Internet Options.  In the Internet options window, click on the Advanced tab.  Find the “Security” section and make sure that SSL 2.0 and SSL 3.0 are enabled.
     
     
4. Check the privacy setting in IE 6 (Tools->Internet Oprions; privacy tab).  It should not be higher than medium-high.
   
   
5. If you are using a proxy server to access internet, make sure that the proxy server has not blocked the eMedicaid site.  For more information, you can contact the network administrator.
   
   • In order to check the proxy setting in IE, click on Tools->Internet Options. In the Internet Options window, click on the Connections tab and click on the “LAN Settings” button.
     

For Netscape Users

1. The site is designed for Netscape 6+.  Make sure that you are using the right version of the browser.
   
   
   • For Netscape version, open a Netscape browser and click on Help->About Netscape
     
     For the latest version of Netscape visit the site http://channels.netscape.com/ns/browsers/download.jsp
     
     
2. Make sure that your browser is using 128-bit encryption..  In Netscape, you can find this information in Help->About Netscape.
   
   
3. IS SSL enabled in your browser?
   
   • In Netscape 7, click on Edit->Preferences menu.  In the Preferences window, expand “privacy and security” and click on SSL.  Make sure that SSL version 2.0 and SSL version 3.0 are enabled.
   
   
4. If you are using a proxy server to access internet, make sure that the proxy server has not blocked the eMedicaid site.  For more information, you can contact the network administrator.
   
   • In order to check the proxy setting in Netscape,  click on Edit->Preferences. In the Preferences window, expand the “Advanced” section and click on “Proxies”
   
   
   
   

Problem accessing Remittance Advice (RA) files

In order to download RA’s, provider must be registered with user ID.  If the provider is registered as the Administrator, he cannot access the RA file.  He needs to log into the site and add a user with Remittance Advice privilege.

After logging into the site using the UserID of the RA user, you will be displayed all available RA dates in the list box.  You can choose the date and click the “go” button. RA files are opened in PDF format.  So you need a right version of Adobe Acrobat reader to view RA files.

Older version of Acrobat Reader may face some problem.  So make sure that you are using the latest version of Adobe Acrobat Reader.  You can download the latest Acrobat at http://www.adobe.com/products/acrobat/readstep2.html

Most frequent problems in accessing RA files

1. When you click the “go” button after selecting the date, it opens the Adobe Acrobat reader but the page is blank.
   
   
   • Check that you have the latest version of Adobe Acrobat Reader.
   • Make sure that “Run ActiveX controls and plug-ins”  is Enabled if you are using the Internet Explorer. 
     
     1. click on Tools->Internet Options menu.
     2. Click on the “Security” tab. And click on the “Custom Level..” button.
     3. Scroll down to find “Run ActiveX controls and plug-ins” entry and make sure that “Enable” option is selected.
        
        
2. When the “go” button is clicked, it does not open any window.
   
   • Make sure that you have not installed any “pop-up killer” program in your computer.
     
     

Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
Visit the following site for more information
http://support.microsoft.com/default.aspx?scid=KB;en-us;q177321

For Configuring Internet Explorer(IE) or Netscape browser for Adobe Acrobat, check the following sites http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331025

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=331038

1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
2. Deselect Display PDF in Browser, and then click OK.
   For more help, check the site http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329344