eMedicaid FAQ’s
o Please
Note that you MUST access your account every 30 days,
or your account will be locked.
o
If you are the Administrator,
you will need to contact the following email to update your password: mdh.emedicaidmd@maryland.gov
o If
you’re a User, please ask your Administrator to unlock your account.
A. Administrator
o
If your Administrator’s account has been locked,
you will need to contact the following:
o
When there needs to be a new Administrator put
on the account, you will have to contact:
B.
EOB
o
If you have not received payment
you should be contacting the Check Tracing Unit at:
mdh.medicaidchecktracing@maryland.gov
C.
Account Terminated
o If your account has been terminated, please contact
ePREP to find out if you provider Number is still
valid:
ePREP at 1-844-4MD-PROV or 1-844-463-7768
D.
New Account
o
If you are setting up a new account, please
remember that the administrator can only add, change
or close User Id’s. In order to do the transactions,
you will have to add a User ID to the account.
E.
EFT Payments
o
If you would like to get your check Direct
Deposited, please contact:
https://www.marylandtaxes.gov/divisions/gad/vendor-services.php